Last Updated: January 1, 2024

At Marmara Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact forms
• Request quotes or book services
• Subscribe to our newsletter
• Contact our customer support

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Travel Information: Travel dates, destinations, preferences, and special requirements
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Communication Records: Records of your communications with us

Automatically Collected Information

We may automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, click-through rates
• Cookies and Tracking Technologies: See our Cookie Policy below

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Process and fulfill your travel bookings and requests
• Provide customer support and respond to inquiries
• Send booking confirmations and travel updates
• Arrange travel services with our partners

Communication

• Send you promotional offers and travel deals (with your consent)
• Provide important service updates and notifications
• Respond to your questions and feedback

Business Operations

• Improve our website and services
• Conduct analytics and research
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers to deliver our services, including:

• Travel Partners: Airlines, hotels, tour operators, and other travel service providers
• Payment Processors: Secure payment processing companies
• Technology Providers: Website hosting, email service providers, analytics tools

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: We regularly update our security measures
• Secure Hosting: Our website is hosted on secure servers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information

Data Portability

• Request a copy of your personal information in a machine-readable format

Deletion

• Request deletion of your personal information (subject to legal obligations)

Opt-Out

• Unsubscribe from marketing communications at any time
• Disable cookies through your browser settings

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Ensure website security and functionality

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

If you are located outside of Tanzania, please note that your information may be transferred to and processed in Tanzania or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Updating the "Last Updated" date at the top of this policy

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Marmara Travel
Email: privacy@marmaratravel.com
Phone: +255 (0) 123 456 789
Address: [Your Business Address]

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.

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This Privacy Policy is effective as of the date listed above and applies to all information collected by Marmara Travel.